Shipping policy

REQUESTS

How do I track my order?

If your shipping method includes tracking, you will receive a link by email when your order is shipped. If you have any questions about your shipment, please contact us at arantxacastillalamancha@gmail.com.

I have received an erroneous or damaged product. What should I do?

We are sorry if your product has arrived damaged. To resolve it as soon as possible, send us an email to arantxacastillalamancha@gmail.com within a week from the time of delivery with photos of your damaged product, your order number and any other details you have about the order. We will contact you with a solution as soon as possible!

When will I receive my order?

It takes us between 3 and 7 business days to manage an order, after which we will send it to you. The shipping time depends on your location, but you can estimate it as follows:

● USA: 3-4 business days

● Europe: 5-7 business days

● Australia: 2-14 business days

● Japan: 4-8 business days

● International: 10-20 business days

Where is my order shipped from?

We work with a print-on-demand company with management centers all over the world!

Will I have to pay customs fees for my order?

International orders may involved in additional customs charges. This fee is not under our control, and is the decision of your local customs agency. Customs policies vary greatly between countries, so we recommend talking to your local authorities to clarify this point.

My order should have arrived by now, but I haven't received it yet. What should I do?

Before contacting us, please help us by following these steps:

● Check your confirmation email to make sure there are no errors in the shipping address.

● Ask for your order at your local post office.

● Ask your neighbors if the carrier had left them your package.

Pro tip: Avoid theft. If you won't be home on the day of delivery, use your work address or wherever you're going to be.

If the address is correct and the package is not at the post office or with your neighbors, please contact us at arantxacastillalamancha@gmail.com with your order number. If there is a problem with your shipping address, we may ship your product back to you, but you will have to bear the costs.

Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly